Set up payment problems, such as declined or incomplete transactions

If you lot have issues paying for Google products, you might need to ready a problem with your payments profile.

Find the event you're experiencing below:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Endeavour these suggestions to resolve the consequence:

  • If this bulletin is followed by instructions for submitting additional information to united states of america, please do then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and try the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, attempt the transaction using the Google production's website.
    • If you lot're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If y'all're using guest checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavor creating a new Google account if you don't already take i and visiting the Google Store to attempt the transaction again.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is up to engagement. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please utilise some other form of payment."

Note: These steps too utilise if you see the error bulletin "Your payment didn't go through. Please try a dissimilar payment method or try again later."

Effort the following:

  1. Check to run across if your payment method is upward to date. If information technology isn't, update information technology in the Payments centre, then attempt your buy once again.
  2. Make sure you accept enough coin in your account for the buy.
  3. If you're still having problems, contact your bank to see if there'due south a problem with your business relationship.
  4. Try making the purchase over again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, it might exist considering:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account against fraud.
  • We need a footling more information to comply with EU constabulary (European customers simply).

To fix the issue, try the following:

  1. Become to the Payments center.
  2. Accept action on whatsoever errors or requests in the payments heart.
    1. Yous might demand to verify your identity before you can purchase annihilation through your Google Account.
  3. Make sure your name, address, and payment information are upwards to appointment.

"Unable to process payment: Low card balance"

You might non have enough funds in your business relationship to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit carte du jour

Menu is grayed out & says "verify on pay.google.com"

Your carte was reported equally stolen. You must verify the carte before you tin utilize information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse menu.
  4. Within 2 days, you'll find a temporary charge on your bill of fare statement forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method once more:

  1. Ostend which card you lot want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Expect upwardly to 2 days.
    • If more than 2 days: Check your menu argument. You should detect a temporary charge from Google called "GOOGLE Exam," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You tin't use this card for this purchase. Try to make the purchase again with a different bill of fare.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Learn more about what to do if you lot temporarily or permanently closed your payments profile.

If you lot're still having trouble, contact support.

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